Stones from all over the world
Shippings and Returns
1. COURIER AND SHIPPING PROCEDURE
Orders are processed by the Seller in the 48h following the conclusion of the contract, from Monday to Friday.
All products purchased on the website arteluna.it are sent via the courier “BRT Corriere Espresso” (www.brt.it). For orders from abroad (EU countries), the goods will be delivered via the BRT service DPD. Shipping requests via other companies or in ways other than those established by the Seller shall not be taken into account.
The delivery time from the date of shipment is 2-3 working days for orders with destination in Italy, and 4-5 working days for orders with destination in EU countries. The shipment will be traceable from the date after the delivery to the courier, by means of the Tracking Service Number (Traceability Service), or the shipping number, which you will be provided upon request to Customer Service.
The Seller reserves the right not to send goods to the following areas: Campione d'Italia, Livigno, General Delivery and PO Boxes. Orders with shipment request to these areas will be cancelled.
The terms of return can be found in the section "Conditions of Sale" in paragraph 6 (Right of Withdrawal).
For submit a return request, download the form below and sent it to firstname.lastname@example.org
Should the consumer decide to exercise this right, he/she will have to make sure, before the courier comes to take it back, that the item is in the same conditions in which it was delivered; this means he/she must:
a. put the item in the original package, with its label;
b. put the package inside the original packaging;
c. close everything in the safety envelope.
1.4 The Seller reserves the right not to accept the return, and therefore not to give a refund, if the above mentioned conditions and those established by the Conditions of Sale are not met.