Stones from all over the world
Terms and Conditions of Sale
The offer and sale of products on our website "arteluna.it" are regulated by the following Conditions of Sale. The products purchased on "arteluna.it" are sold directly by Arteluna s.a.s. owned by Modolo Enrico & C. ("the Seller"), registered office in Via S. Martino, 64 - 33050 Pozzuolo del Friuli (UD), Italy, Tax Code and VAT 01045000302. You can ask Customer Service for any information by sending an e-mail to email@example.com . The service is available from Monday to Friday, from 9am to 1pm and from 3pm to 6.30pm.
These Conditions may be subject to change at any time, even in consideration of changes from a regulatory point of view.
The applicable Conditions are those in force when the order is made.
We reserve the right to change, terminate or suspend all or a part of the services of the website.
No particular condition or verbal or written purchase condition, on any support, can prevail over these Conditions of Sale, except upon our prior formal and written acceptance.
The fact that we do not consider, at any given time, any one of the provisions in these Conditions of Sale, does not imply that we renounce to consider them in the future.
1. OUR TRADE POLICY
The Seller offers for sale, on arteluna.it, the products and carries out their e-commerce activities exclusively for the end users who are "consumers", that is natural persons acting on the website for purposes not related to business or professional activities. If you are not a "consumer", please refrain from purchasing products on arteluna.it. In view of their trade policy, the Seller reserves the right not to consider orders coming from anyone other that "consumers" or in any case orders that do not comply with their trade policy.
The Conditions of Sale, however, do not regulate the supply of services or the sale of products on part of parties other than the Seller who are present on arteluna.it by means of links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we advise you to check their Conditions of Sale, as the Seller is not responsible for the supply of services on part of third parties other than the Seller or for the conclusion of e-commerce transactions between the users of arteluna.it and third parties.
For any orders for commercial purposes, please contact customer service during office hours as indicated on the website.
2. HOW TO CONCLUDE A CONTACT WITH THE SELLER
To purchase one or more products on arteluna.it, you must select the desired items, add them to your "Shopping Cart" and follow the instructions until the payment has been made.
From the summary screen of your purchases, which allows you to view the selected items and their main characteristics at any time, you can decide whether to continue the navigation, change your choices or proceed to the payment. In the latter case, you will be asked to fill out a form with your personal information and then one relating to the shipping address. A summary screen of the data entered will follow. Once this summary has been confirmed, the data will no longer be editable. During this process, the total amount of the selected products, any taxes (VAT) and the shipping costs are always clearly visible, so you will have the opportunity, if you have one, to enter a coupon code which will entitle you to a discount.
The contract is concluded when the Seller receives, via e-mail, your order, after verifying the correctness of the data relating to your order and the payment of the total amount through PayPal.
Once the contract has been concluded, the Seller will process your purchase order and inform you that it has been accepted.
The Seller will not be able to process your purchase orders if they do not give sufficient guarantees of solvency or if they contain requests, in the message to the Seller, which cannot be met, or which are incomplete or incorrect, that is in the event of unavailable products. In these cases, we will inform you via e-mail that the contract has not been concluded and that the Seller has not processed your order, specifying the reasons. If the products, presented on arteluna.it, are no longer available or for sale at the time of your last access to the website, that is at the time of your order, the Seller will inform you, promptly and in any case within fourteen (14) days from the day following the order, the unavailability of the products ordered. If the order form is forwarded and the price has been paid, the Seller will give you a refund, without delay, and the contract will be considered terminated by the parties.
The purchase requests coming from non-EU countries cannot be accepted by the Seller, and they will therefore be considered void. Should this situation occur, the amount paid will be refunded in the shortest possible time, and also in this case the contract will be considered terminated by the parties.
3. WARRANTIES AND INDICATION OF THE PRICES OF THE PRODUCTS
On arteluna.it, only products bearing the "Arteluna" brand are offered for sale. Arteluna.it does not sell products of other brands, second-hand products, products of different manufacture and quality from those represented within the website, or products that are different to those offered on the market.
The characteristics and a short description of the products are presented on arteluna.it in the products sheets. The pictures and colours of the illustrative photos of the products offered for sale on arteluna.it may however not correspond exactly to the real ones because of the Internet browser and the monitor used.
The warranty card is an integral part of the product. The Seller reserves the right not to accept the return of products, or not to fully refund the amount paid at the time of their purchase, if the items are returned damaged, tampered with or without their tags.
The prices of the products may be subject to change. Check the final sale price before sending the relative order form.
The only valid payment method on arteluna.it is PayPal. If you do not have a bank account or credit card linked to a PayPal account, and you want to shop on our website, visit PayPal.com
You will be required to pay the total amount only at the end of the purchase procedure, once all the order data has been confirmed. After confirming this data, the PayPal website page will open, from which you will be able to access your account and make the payment.
The payment information will be retained by the Seller to complete the procedures relating to your purchase on arteluna.it, and for any refunds should you decide to employ the Right of Withdrawal.
5. SHIPMENT AND DELIVERY OF THE PRODUCTS
To view the specific shipping methods, go to the section "Shipping and Returns". The information contained in this section is an integral and essential part of these Conditions of Sale.
6. RIGHT OF WITHDRAWAL
As a consumer you have the right to terminate the contract concluded with the Seller within fourteen (!$) days from the day of receipt of the products purchased on arteluna.it.
Once the order has been sent to the Seller, during then period between the conclusion of the contract and the shipment of the item, it is not possible to exchange the product with another one, nor can you change the variants (for example the size or colour). Any communication made to the Seller, written or verbal, with a request to change the selected product, shall be considered void. Any requests to exchange two or more products, with relative charges or credits, shall not be accepted. The return of a product and the purchase of another must follow two separate procedures.
To cancel the contract, access the section "Shipping and Returns" and download the appropriate form, which you must fill in and send to the e-mail address indicated. You will then receive confirmation of receipt of the request for withdrawal. If you choose, however, to send a request for withdrawal written by yourself or by third parties, it is you who will have to provide the proper and timely management of the right of withdrawal.
Once the contract has been terminated, you must return the products to the Seller, giving them to the courier for shipment within fourteen (14) days from when you communicated your decision to withdraw from the contract.
The only expenses you will have to pay are those to return the purchased products, unless the Seller has expressly exempt you from such expenses at the time of purchase and at the further condition that you use the courier indicated by the Seller in the return form. Check the return methods in the return form or in the section "Shipping and Returns".
By using the courier indicated by the Seller in the form for the request for withdrawal, you will not have to pay the expenses in person to return the purchased products. In fact, the amount due will be retained from the refund, thereby you will be exonerated from any form of payment to the courier. Moreover, from the time of delivery of the purchased products to the courier indicated by the Seller in the return form, the Seller will exempt you from any liability in case the goods are lost or damaged during transport.
Instead, if you decide to use a different courier other than the one indicated in the return form, you will also be repaid the amount equivalent to the cost of the standard delivery of the purchased products, but you will not be repaid any additional costs incurred for choosing a different and/or faster type of delivery service than the standard one. In this case, it will be your responsibility in case of loss of damage of the products during transport, which may be due to your negligent choice of courier and/or to the shipping and delivery methods.
The Right of Withdrawal is exercised properly if, in addition to the previous terms, also the following conditions are fully met:
a. the return form, complete with all the correct data must be sent to the Seller within fourteen (14) days from the day the goods were received;
b. the products must not have been used, worn, washed;
c. the label must still be attached to the products;
d. the products must be returned in their original packaging;
e. the products must be delivered to the shipping company within fourteen (14) days from when you informed the Seller of your decision to terminate the contract;
f. the products must not be damaged or altered in any way.
If the Right of Withdrawal is exercised in the way and according to the conditions mentioned above, the Seller will refund the amounts received for the purchase of the products in the way and according to the conditions provided for. The refund procedures will be activated as soon as possible, and in any case within fourteen (14) days from the date when the Seller was informed of the return, once verified the above mentioned terms and conditions have been met.
If they have not been met, including those from letters a), e) and f) of the previous section 6.8, you will not be entitled to a refund of the amounts paid to the Seller. Within fourteen (14) days from the day you receive the e-mail with the communication that the return has not been accepted, you can choose to get the goods back, at your expense, in the state in which they were returned to the Seller, notifying the Seller, in the manner of which you will be informed. Otherwise, the Seller can keep the products, as well as the amounts already paid for their purchase.
If the conditions in letters b), c) and d) of the previous section 6.8 are not met, you will not be entitled to the full refund of the amounts already paid to the Seller. You will, in fact, be responsible for the diminished value of the returned products, caused by any use other than that authorised by the Seller in order to allow you to accept the nature, characteristics and operation of the products themselves. In this hypothesis, a percentage included between 10% and 90% will be deducted from the amount paid for the purchase of the returned products. You will be informed of this deduction and the new amount for the refund, via e-mail, by the Seller. Within fourteen (14) days from the day you receive the e-mail with the communication of the amount deducted from the refund, you can choose to get the goods back, at your expense, in the state in which they were returned to the Seller, notifying the Seller, in the manner of which you will be informed. Otherwise, the Seller can keep the products and the amount corresponding to the percentage deducted from the refund.
7. RETURN TIME AND PROCEDURE
The Seller will verify the condition of the products returned by the consumer, within the terms and according to the parameters indicated above, giving you the confirmation via e-mail of the acceptance of the return.
The refund will be made by the Seller via PayPal, once the Right of Withdrawal has been confirmed. This will occur as quickly as possible and in any case within fourteen (14) days from the date on which the Seller was made aware of the exercise of the right of withdrawal.
If there is no correspondence between the recipient of the products indicated in the order and the person who made the payment of the amounts due for their purchase, in case of exercise of the right of withdrawal, the amount will be refunded by the Seller, in any case, to the person who made the payment.
The date of the credited amount shall be the same as that of the payment; therefore, you will lose nothing in terms of bank interest.
The information regarding the processing of personal data can be found in the section "Privacy "Policy".